Privacy Policy

At MA88, we care about your privacy and work hard to keep your personal information safe. This Privacy Policy explains what information we collect, how we use and protect it, and what choices you have as a member in Malaysia.

Scope and Commitment

This Privacy Policy applies to everyone who uses MA88, our mobile apps, and related services.

We use security tools like encryption and access controls to help keep your personal data safe.

By creating an account or using our services, you agree to how we collect and use your information as described in this policy.

Your Privacy Rights

If you are a registered MA88 member, you may have these rights:

• You can ask us for details about the personal data we have about you.
• Let us know if the account details are inaccurate or out of date.
• Withdraw from receiving certain promotional emails or SMS messages.
• You may withdraw your consent for some non-essential uses of your data, if the law allows.
• Ask to close the account and delete the data, as allowed by retention rules.

If you want to make any of these requests, please get in touch with MA88 customer support via our official website.

What Personal Information We Collect

We collect this information to manage your account, verify your identity, process transactions, and provide support.

Account Information

When you register, we may collect:

• Username
• Password
• Full name
• Mobile number
• Email address
• Date of birth

Identity Verification Information

For KYC (Know Your Customer) checks, we may request documents such as:

• Government-issued identification
• MyKad
• Bank statements
• Utility bills

They can be used to verify your identity, age, and account details.

Transaction Information

We may keep records related to deposits and withdrawals, including:

• Transaction history
• Payment method
• Transaction reference numbers
• Cashier records
• MYR transaction details

The payment methods that are available may be DuitNow, Touch ‘n Go, FPX, and cryptocurrency, according to availability.

Technical Information

If you use our website or mobile services, some technical data may be collected automatically. This could include:

• IP address
• Device type
• Browser
• Operating system
• Device identifiers
• System and diagnostic information

This information can help us keep both the website performing well and user accounts secure.

Customer Support Information

Should you contact our support team, we could keep copies of your messages, live chat conversations, and support requests.

This helps us respond to your questions and improve our customer service.

Gaming and Promotion Information

We may also record account activity related to:

• Game participation
• Turnover
• VIP status
• Promotion claims
• Bonus activity
• Platform events

We may need this information to manage your account and apply promotion terms.

How We Collect Your Information

We may collect information through the following methods:

• Direct interaction: This includes situations such as signing up, completing your KYC, making a transaction, claiming a promotion, or contacting support.
• Cookies, server logs, and the like are used to gather technical and usage information.
• Services that are not part of the company may include payment providers, identity verification services, and game providers, all of which may handle some of the information required to offer their services.

How We Use Your Information

Personal information may be used to:

• Set up and manage your account.
• Verify your identity.
• Process deposits and withdrawals.
• Provide customer support.
• Ensure that your account and platform remain secure.
• Identify any fraud or suspicious activity.
• Handle the promotions and VIP benefits.
• Improve the performance of the website and the services.
• Follow all relevant laws or rules.

When We Share Personal Information

MA88 does not sell or rent personal information for business reasons.

Information may be shared with reliable service providers when necessary for the operation of the platform. For example:

• For payment providers: handling of deposits and withdrawals.
• Game providers: To support game functions, settlements, jackpots, and related services.
• Identity verification providers: To complete KYC checks.
• Technology providers: To provide hosting, security, and technical services.
• Legal or regulatory authorities: When disclosure is required by law or necessary for fraud prevention or an investigation.

How We Protect Your Information

MA88 Malaysia uses security measures designed to reduce the risk of illicit access, loss, or misuse.

These measures may include:

• Encryption for data transmitted between your device and our services.
• Firewalls and protected server environments.
• Restricted access to personal information.
• Internal access controls for authorized personnel.
• Security and account monitoring procedures.

No online service can guarantee complete security. Members should also protect their passwords, PINs, and other account credentials.

How Long We Keep Your Information

So long as your account is active or for the purposes of legitimate business, legal, security, dispute resolution, auditing, and compliance we may keep your personal information.

It may be necessary to keep some records even after the account has been closed if the applicable requirements so state.

How to Request Account Closure or Data Deletion

If you want to close your account or request deletion of personal information:

1. Contact the official MA88 customer support team.
2. Submit your account details and the information needed to verify your identity.
3. Complete any outstanding balance or account checks.
4. We will review the request.
5. Eligible information will be deleted or removed, subject to applicable record-retention requirements.

Not all information can be deleted immediately if it must be retained for legal, security, fraud-prevention, or compliance reasons.

Cookies and Similar Technologies

MA88 may use cookies and similar technologies to help with website functionality, remember user preferences, understand how the site is used, and improve its performance.

You can manage some cookie settings through your browser, depending on the website options.

Your Responsibilities

You also play an important role in keeping your personal information safe.

You should:

• Provide accurate information during registration and KYC.
• Keep your password and PIN confidential.
• Avoid sharing account credentials with other people.
• Use secure devices when accessing your account.
• Contact customer support if you notice unusual account activity.
• Update your information when necessary.

MA88 will never ask you to share your password through unofficial social media accounts or third-party contacts.

Changes to This Privacy Policy

MA88 may update this Privacy Policy if our services, security practices, or legal requirements change.

We will post any changes on this page. We recommend checking the policy from time to time to stay informed about how your information is handled.

Contact MA88 With Respect to Privacy

If you have questions about this Privacy Policy, your personal information, or a privacy request for your account, you can contact MA88 through our official website or customer support channels.

Last Updated: August 2026